Terms & Conditions

USA Scales, Inc. New Equipment and Parts Installation Warranty

All weighing equipment and parts are covered by manufacturer’s warranties from the date of installation. USA Scales, Inc. dba Quality Scales Unlimited (QSU) distributes weighing equipment and parts from many manufacturers. Upon request, QSU will provide the terms of specific manufacturer’s warranties. QSU does not manufacture any parts.

QSU provides a New Equipment and Parts Installation Warranty for thirty (30) days following installation of new equipment. The warranty covers service to repair/replace failing equipment, correct installation problems and fix calibration inaccuracies. If the equipment/part(s) were damaged by the customer post installation, the customer will be billed at standard rates. QSU or the manufacturer will determine if the customer caused the damage. After the thirty (30) day warranty period, services and/or repairs will be billed at standard rates. Parts covered under the manufacturer’s warranty will not be billed.

There shall be no other warranty, either expressed or implied, verbal or otherwise, other than described herein, unless specifically approved in writing, dated and signed by an authorized USA Scales, Inc. representative.

USA Scales, Inc. Repairs and Maintenance Warranty

QSU provides a Repair and Maintenance Warranty for thirty (30) days following repairs or maintenance to equipment. The warranty covers service to correct failed repairs and correct calibration inaccuracies. If equipment is found to be damaged by the customer, the customer will be billed at standard rates. QSU will determine if the customer caused the damage. After the thirty (30) day warranty period, services and/or repairs will be billed at standard rates. There shall be no other warranty, either expressed or implied, verbal or otherwise, other than described herein, unless specifically approved in writing, dated and signed by an authorized USA Scales, Inc. representative.

USA Scales, Inc. Warranty Comments

Scales become inaccurate for a variety of reasons including (but not limited to) wear and tear on components, rough usage, environmental changes and varying amounts of buildup under the scale. These factors affect the scale beyond calibration. The precise scales and instrumentation we distribute are most commonly used in industrial settings. After delivery, we have little or no control of how the scale is used, how it is cared for or the physical environment.

For the above reasons, we strongly recommend customers have QSU perform regular Preventive Maintenance (PM) services on their scales. Our PM services consist of inspecting, testing and calibrating scales with standards traceable to NIST, as required by our licensing agreement with State and local agencies. PM services are critical to receiving consistently accurate weights, increasing scale life spans and reducing the likelihood that scales will get “red-tagged” or break down.